Are airlines responsible for lost items?
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Virgin Atlantic's responsibility for lost items depends on how and where the loss occurred. Virgin Atlantic's liability for lost or damaged checked baggage is governed by international conventions, such as the Montreal Convention. They are liable for loss or damage unless the baggage contains prohibited items like fragile or valuable items, including money, jewelry, electronics, or important documents. If such items are placed in checked baggage and subsequently lost or damaged, Virgin Atlantic may invoke liability limitations.
