Items found at airports and airlines are typically sent to the Lost & Found department, where they are stored for a specific period. If unclaimed, they may be donated, auctioned, or disposed of, depending on the airport’s policy.
The time to find a lost item at an airport or airline can vary, depending on the nature of the item and the Lost & Found department's policies. On average, it takes about 10 days to locate a lost item.
Airports and airlines are not responsible for items lost by passengers, so they charge a standard Lost & Found fee to search for any lost item. Our fee includes the official Lost & Found fee and shipping charges.
The Lost & Found fee already includes shipping charges, but it covers only up to 2,000 miles. Passengers must bear the additional cost for any extra distance.
After paying the Lost & Found fee, you will receive an acknowledgment email from your dedicated account manager. Your account manager will provide you with a unique tracking ID and regularly update you on the search for your lost item.
Yes, we will ask you for a few documents to verify that you are the owner of the found item
We have an 85% success rate in locating lost items at airports and airlines, thanks to our advanced technology and public listings. If we fail to find your item, we guarantee a 100% refund within 30 days. If you recover your item independently, simply submit a return request, and we will process your refund—no questions asked.
We use DHL to ship items back to passengers. There is no shipping charge for up to 2,000 miles, but passengers must cover the cost for any additional distance.
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