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How do I report a lost item on an Vietnam Airlines flight?

Visit or call the Lost & Found office at your arrival airport as soon as you realize the item is missing.

Can you recover lost items from an airplane?

Yes, we can recover lost items from a Vietnam Airlines plane, especially if you act quickly and follow the proper steps. The success of recovery depends on how soon you report it, where the item was lost, and how identifiable it is.

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    Vietnam Airlines — like most airlines — is not legally responsible for personal items that passengers leave behind on the plane unless the item was lost due to airline staff’s negligence (e.g., a crew member misplaced your belongings).
vietnam airlines

How much time will take to recover my lost item?

    Recovering a lost item on a Vietnam Airlines flight 1–7 days if the item is easily identified and was left onboard.

How long does Vietnam Airlines search for lost items?

  • Vietnam Airlines typically keeps and searches for lost items for up to 30 days from the date the item was found or reported, depending on the type and value of the item.
vietnam airlines

The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments

File online claim

Contact information

Name : Vietnam Airlines

Address : 200 Nguyen Son Street Bo De Ward Long Bien District Hanoi City, Vietnam

Phone number : Within Vietnam: 1900 1100 From Abroad: +84 24 38320320

Opening hours : operates 24 hours a day, 7 days a week

website : www.vietnamairlines.com

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest