Are Airport responsible for lost items?
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Urumqi Diwopu International Airport is partially responsible for lost items—depending on where and how the item was lost:
✅ When the Airport Is Responsible:
The airport's Lost & Found department will handle and store items lost:
In public areas of the terminal (e.g., waiting lounges, restrooms, food courts)
At security checkpoints
In airport shuttle buses or trolleys
During customs/security inspection
In these cases, Urumqi Airport staff are responsible for:
Storing the items securely
Recording item details
Releasing items only to rightful owners (with ID or proof)
❌ When the Airport Is Not Responsible:
You must contact the respective airline if the item was lost:
Onboard the plane
In checked-in baggage
In gate waiting areas used exclusively by an airline
In such cases, airlines like China Southern, China Eastern, Air China, etc. are responsible—not the airport authority.
