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How do I report a lost item at Sydney Airport?

If you've lost an item at Sydney Airport, the process for reporting it depends on where you believe the item was misplaced: Within the Airport Terminals: Terminal 1 (International): The Lost Property office is located on Level 3 of Terminal 1. It's open on weekdays from 8:00 AM to 4:00 PM. You can contact them by phone at 133 SYD (793) within Australia or +61 2 9667 9111 from outside Australia. ​ Terminal 2 (Domestic): For items lost in Terminal 2, you can use the online report form available on Sydney Airport's official website. Terminal 3 (Domestic): Lost property in Terminal 3 is managed by Qantas. You can reach them at 02 9952 9312 between 7:00 AM and 9:00 PM daily. ​

Where is the Lost and Found office located at Sydney Airport?

The Lost Property Office at Sydney Airport is located on Level 3 of Terminal 1 (International). It's open on weekdays from 8:00 AM to 4:00 PM. For items lost in Terminal 2 (Domestic), you can report them via email at lost.property.t2@syd.com.au.

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Existing Claim's

Item Details Lost Date Lost Time
iPad in Red cover (View Details) Mar, 03, 2025 09:03
Android Phone (View Details) Mar, 03, 2025 08:03
Engagement Ring (View Details) Feb, 02, 2025 15:02
Purse brand name Allen Solly (View Details) Feb, 02, 2025 23:02

Are Airport responsible for lost items?

    Airports generally do not take direct responsibility for lost items unless they were lost in areas under their direct control, such as security checkpoints. However, different entities within the airport might be responsible depending on where the item was lost:

How long will Sydney airport keep found items?

  • Sydney Airport does not publicly specify the exact duration for which they retain found items before disposal or donation. Unclaimed items may be included in an annual Lost Property Auction, with proceeds donated to charity. Therefore, it's advisable to report and inquire about lost items as soon as possible to increase the likelihood of recovery.​
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The most common locations where items are lost at Airport

  • Security Check

  • waiting Launge

  • Washroom

  • Airline Lounge

  • Airport Food Court

  • Parking Garage

  • Baggage Claim