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How do I report a lost item on an Swiss International Airlines flight?

If you've lost a personal item during a Swiss International Air Lines (SWISS) flight, it's important to report it promptly to enhance the chances of recovery. Submit a report through the Zurich Airport Lost and Found online portal. Visit the Lost and Found office located in the public area of Arrival 1.

Can you recover lost items from an airplane?

Yes, we can potentially recover lost items from a Swiss International Air Lines (SWISS) airplane.

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    SWISS is generally responsible if: The item was in checked baggage and was: Lost Damaged Delivered late➡️ In this case, SWISS is liable under the Montreal Convention, and compensation may be claimed. You must report the issue immediately at the airport or within 7 days (for damage) / 21 days (for delays) after receiving the baggage.
swiss airlines

How much time will take to recover my lost item?

    Swiss International Air Lines (SWISS) aims to locate and return delayed baggage promptly, with most cases resolved within 24 hours.

How long does Swiss Airlines search for lost items?

  • Swiss International Air Lines (SWISS) endeavors to locate and return delayed baggage as swiftly as possible. In most instances, missing baggage is found and delivered within 24 hours of being reported.
swiss-international airlines

The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments

File online claim

Contact information

Name : Swiss International Airlines

Address : Obstgartenstrasse 25, 8302 Kloten, Switzerland

Phone number : Not available

Opening hours : Daily from 09:30 to 18:30

website : https://www.aa.com

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest