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What should I do if I lost an item on a Southwest Airlines flight?

If you lost an item onboard a Southwest Airlines flight, you should submit a Lost Item Report through the Southwest Airlines website page. Once you submit a report, you will receive email updates regarding the search.

What if I lost my checked baggage?

If your checked baggage is missing or delayed, report it immediately at the Southwest Baggage Service Office located at the airport. You can also track your bag status or file a claim through the Southwest Baggage Service page.

Are airlines responsible for lost items?

    Airlines have limited responsibility when it comes to lost items. It depends on where and how the item was lost. If you lose an item onboard or at the gate, the airline may try to help recover it but is not legally responsible for compensating you.Airlines are responsible for items inside checked baggage if they go missing.

How much time will take to recover my lost item

    The retention period for found items varies by airline. Typically, items are held for 30 days to several months. On average, lost items are recovered within 10 days. Unclaimed items might be donated, disposed of, or auctioned.

How long does Southwest Airlines search for lost items?

    Southwest Airlines searches for lost items for up to 30 days. If your item is found, they will contact you with instructions on how to claim it.
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The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments