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How do I report a lost item on an Scoot Airlines flight?

Items found on Scoot aircraft are handed over to the Lost and Found office at the arrival airport and reach out to the Lost and Found department of the airport where your flight landed as soon as possible.

Can you recover lost items from an airplane?

Yes, it is possible to recover lost items from a Scoot airplane. Items left onboard are typically handed over to the Lost and Found office at the arrival airport. To retrieve your belongings, promptly contact the Lost and Found department of the airport where your flight landed. Providing detailed information about the item and your flight will assist in the recovery process. ​

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    Scoot's liability for loss, damage, or delay of checked baggage is governed by international conventions. For instance, under the Montreal Convention, the liability limit is approximately 1,519 Special Drawing Rights (SDR) per passenger.
scoot airlines

How much time will take to recover my lost item

    The duration for recovering such items can vary. While some items are located and returned within a few days, others may take longer or may not be recovered at all. Scoot Airlines does not assume liability for personal belongings left onboard, so timely reporting increases the chances of retrieval.

How long does Scoot Airlines search for lost items?

  • Scoot does not specify an exact timeframe for how long they search for personal items left onboard. Prompt reporting increases the likelihood of recovery.
scoot airlines

The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments

File online claim

Contact information

Name : Scoot Airlines

Address : 25 Airline Road, Airline House, Singapore 819829

Phone number : +65 6329 1420

Opening hours : Available 24 hours daily

website : www.flyscoot.com

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest