Are airlines responsible for lost items?
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Qantas is not automatically responsible for all lost personal items, especially unattended belongings left onboard or in the terminal.
How do I report a lost item on an Qantas Airlines flight?
Contact the Arrival Airport's Lost Property Office. Items found on Qantas aircraft are sent to the Qantas Baggage Services or Administration office at the arrival airport. It's recommended to contact the Lost Property office at your arrival airport directly.
Can you recover lost items from an airplane?
Yes, we can recover lost items from a Qantas airplane, but success depends on how quickly you act and where the item was lost.
Existing Claim's
How much time will take to recover my lost item?
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The time it takes to recover a lost item from a Qantas flight can vary based on several factors. Here's what you can expect: ⏱️ Typical Timeframe
1–3 business days: If the item is easily identifiable and was found quickly (e.g., left in a seat pocket), you might be contacted within a couple of days.
Up to 2 weeks: For items that require manual searching or ended up in storage/lost property systems.
After 21 days: If the item hasn’t been recovered, Qantas may consider it unrecoverable. However, you can still follow up.
How long does Qantas Airlines search for lost items?
- Qantas does not publicly specify a standard retention period for lost items. Items found on Qantas aircraft are sent to Qantas Baggage Services or Qantas Administration at the airport where the property was found.
