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How do I report a lost item at Ottawa Macdonald–Cartier Airport?

Level 1, Arrivals Hall, 1000 Airport Parkway Private, Ottawa, ON K1V 9B4. If you believe you left an item on the plane, contact your airline directly, as they handle such inquiries separately.

Where is the Lost and Found office located at Ottawa Macdonald–Cartier Airport?

Level 1, Arrivals Hall, 1000 Airport Parkway Private, Ottawa, ON K1V 9B4.

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Existing Claim's

Item Details Lost Date Lost Time
iPad in Red cover (View Details) Mar, 03, 2025 09:03
Android Phone (View Details) Mar, 03, 2025 08:03
Engagement Ring (View Details) Feb, 02, 2025 15:02
Purse brand name Allen Solly (View Details) Feb, 02, 2025 23:02

Are Airport responsible for lost items?

    Airports generally do not take direct responsibility for lost items unless they were lost in areas under their direct control, such as security checkpoints. However, different entities within the airport might be responsible depending on where the item was lost:

How long will Ottawa Macdonald–Cartier airport keep found items?

  • At Ottawa Macdonald–Cartier International Airport (YOW), items lost within the terminal are typically managed by PARS 2000, the airport's official lost and found service. They retain found items for approximately 30 to 35 days before donating unclaimed items to local charities. ​
  • For items lost onboard aircraft, airlines generally hold onto found items for a period of 14 days following the flight. To maximize the chances of recovering your lost item, it's advisable to contact both PARS 2000 for items lost within the terminal and your specific airline for items lost onboard aircraft.​
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The most common locations where items are lost at Airport

  • Security Check

  • waiting Launge

  • Washroom

  • Airline Lounge

  • Airport Food Court

  • Parking Garage

  • Baggage Claim

File online claim to Airport

Contact information

Name : Ottawa Macdonald–Cartier International Airport

Address : Level 1, Arrivals Hall, 1000 Airport Parkway Private, Ottawa, ON K1V 9B4

Phone number : +1 613-248-2054

Opening hours : Open 24 hours a day, 7 days a week

email :

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest