Top

How do I report a lost item at Melbourne Airport?

All lost property inquiries should be made through the online form provided by Melbourne Airport. Include a detailed description of the lost item, the date and time it was lost, and your contact details.

Where is the Lost and Found office located at Airport?

The Lost Property Office at Melbourne Airport is located in Terminal 3, near the Virgin Australia check-in area.

blog

Existing Claim's

Item Details Lost Date Lost Time
iPad in Red cover (View Details) Mar, 03, 2025 09:03
Android Phone (View Details) Mar, 03, 2025 08:03
Engagement Ring (View Details) Feb, 02, 2025 15:02
Purse brand name Allen Solly (View Details) Feb, 02, 2025 23:02

Are Airport responsible for lost items?

    Airports generally do not take direct responsibility for lost items unless they were lost in areas under their direct control, such as security checkpoints. However, different entities within the airport might be responsible depending on where the item was lost:

How long will Melbourne airport keep found items?

  • Melbourne Airport's official lost property policy does not specify the exact duration for which found items are retained. However, some sources suggest that items may be held for up to three months before being donated to local charities. For items lost on an aircraft or in airline lounges, it's advisable to contact the respective airline directly, as they have their own lost property procedures. For example, Virgin Australia stores lost property items for a period of 30 days.
blog

The most common locations where items are lost at Airport

  • Security Check

  • waiting Launge

  • Washroom

  • Airline Lounge

  • Airport Food Court

  • Parking Garage

  • Baggage Claim

File online claim to Airport

Contact information

Name : Melbourne International Airport

Address : The Lost Property Office at Melbourne Airport is located in Terminal 3, behind the Virgin Australia check-in area.

Phone number : +61 3 9297 1805

Opening hours : operates 24 hours a day

email :

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest