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What should I do if I lost an item on a Lufthansa flight?

If you lost an item onboard a Lufthansa flight, you should report it through the Lufthansa website. If your flight arrived at Frankfurt or Munich Airport, check the respective airport’s Lost and Found department.

Can Lufthansa return my lost item to me?

Yes, if your lost item is found, Lufthansa can arrange shipment to your address. Shipping costs may apply, and you will receive an email with further details once your item is located.

Are airlines responsible for lost items?

    Airlines have limited responsibility when it comes to lost items. It depends on where and how the item was lost. If you lose an item onboard or at the gate, the airline may try to help recover it but is not legally responsible for compensating you.Airlines are responsible for items inside checked baggage if they go missing.

How much time will take to recover my lost item

    The retention period for found items varies by airline. Typically, items are held for 30 days to several months. On average, lost items are recovered within 10 days. Unclaimed items might be donated, disposed of, or auctioned.

How long does Lufthansa search for lost items?

    Lufthansa typically searches for lost items for up to 30 days. If your item is found, they will contact you with instructions on how to claim it.
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The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments