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What should I do if I lost an item on a KLM flight?

  • Visiting the KLM website and filling out the Lost & Found form
  • Contacting the arrival airport's lost and found department if the item was lost at the airport
  • Checking the KLM social media channels, as KLM responds to customer inquiries 24/7

Can you recover lost items from an airplane?

Yes, we can recover lost items from Delta Airlines. Passengers can also contact the airline’s lost and found as soon as they realize an item is missing. Detailed information about the lost item and the flight details will help in the recovery process.

Are airlines responsible for lost items?

    Airlines have limited responsibility when it comes to lost items. It depends on where and how the item was lost. If you lose an item onboard or at the gate, the airline may try to help recover it but is not legally responsible for compensating you.Airlines are responsible for items inside checked baggage if they go missing.

How much time will take to recover my lost item

    The retention period for found items varies by airline. Typically, items are held for 30 days to several months. On average, lost items are recovered within 10 days. Unclaimed items might be donated, disposed of, or auctioned.

How long does KLM keep lost items?

    Lost items are typically stored for a limited period (usually 3 months), depending on the airport’s policy. If the item is found, KLM will contact you with pickup or shipping options.

Are KLM and Air France lost and found are same?

    KLM Royal Dutch Airlines and Air France, both part of the Air France-KLM Group, have established procedures to assist passengers in recovering lost items. Below are the steps and contact details for each airline's Lost and Found services:
KLM airlines

The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments