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How do I report a lost item on an Icelandair Airlines flight?

If you've lost an item on an Icelandair flight, the reporting process depends on whether it was checked baggage or a personal item left onboard or at the airport.

Can you recover lost items from an airplane?

Yes, we can recover lost items from an Icelandair airplane, but it depends on where the item was lost and how quickly you report it.

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    Icelandair is liable for lost, delayed, or damaged checked baggage under the Montreal Convention, with compensation limited to approximately 1,288 Special Drawing Rights (SDRs), equivalent to about €1,300 .
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How much time will take to recover my lost item?

    The time it takes to recover a lost item with Icelandair varies based on the item's nature and where it was lost. Most delayed baggage is returned to passengers within 24 hours of being reported missing.

How long does Icelandair Airlines search for lost items?

  • Icelandair initiates the search for lost items immediately upon receiving a report. For checked baggage, the majority of missing bags are returned to their owners within 24 hours of being reported missing. For personal items left onboard, the search duration can vary, and it's advisable to report the loss as soon as possible to the relevant airport's Lost & Found department. While Icelandair strives to locate and return lost items promptly, they do not specify an exact timeframe for how long they will continue to search for lost items.
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The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments