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How do I report a lost item on an Hainan Airlines flight?

If you realize you've lost an item while still at the airport, immediately visit the baggage inquiry counter. Inform the staff about your missing item and provide detailed information, such as your flight number, seat number, and a description of the item. They will assist you in initiating the search process.

Can you recover lost items from an airplane?

Yes, we can recover lost items from a Hainan Airlines airplane, but it depends on a few factors like how quickly you report the item and where it was lost (in the cabin, overhead bin, seat pocket, etc.). ✅ What to Do if You Lost Something: 1. Report Immediately: If you're still at the airport, go directly to the Hainan Airlines Baggage Service counter or the airport Lost and Found desk. If you've already left the airport, call Hainan Airlines at their 24-hour hotline: 📞 (+86) 95339 or (+86-898) 95339

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    Airlines is responsible for the loss of checked baggage during its custody. However, the liability is subject to limitations. For instance, if valuable items such as important documents, securities, jewelry, antiques, fragile items, electronic devices, or prescription drugs are placed in checked baggage and are lost or damaged, the airline's liability is limited to that of common checked baggage.
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How much time will take to recover my lost item?

    Hainan Airlines does not specify a fixed timeframe for recovering lost items left onboard their aircraft. Contact Hainan Airlines' 24-hour hotline at (+86) 95339 or (+86-898) 95339 (international rates apply) to report your lost item as soon as possible.

How long does Hainan Airlines search for lost items?

  • Hainan Airlines does not specify a set duration for searching for lost items left onboard their aircraft. The time required to locate and return a lost item can vary based on factors such as the item's location, the promptness of your report, and the specific procedures at the airport involved.
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The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments