Are airlines responsible for lost items?
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The airline is responsible for checked baggage from the time it is handed over during check-in until it is returned to the passenger upon arrival.
How do I report a lost item on an Garuda Indonesia Airlines flight?
If you've lost an item during your Garuda Indonesia flight or within the airport premises, follow these steps to report and facilitate its recovery: Report Immediately at the Destination Airport: Checked Baggage: If your checked baggage is missing or damaged, report it promptly to the Baggage Service Office at your arrival airport before leaving the arrival hall. The staff will assist you in filing a Property Irregularity Report (PIR) and initiate the tracing process.
Can you recover lost items from an airplane?
Yes, it is possible to recover lost items from a Garuda Indonesia airplane.
Existing Claim's
How much time will take to recover my lost item?
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If your checked baggage is missing, Garuda Indonesia conducts a tracing process for up to 14 days. If the baggage is found within this period, the airline will arrange for delivery to the address provided in your Property Irregularity Report (PIR).
How long does Garuda Indonesia Airlines search for lost items?
- Garuda Indonesia's Baggage Irregularity Claim Service states that the tracing process for missing baggage is conducted for up to 14 days. For items lost outside of checked baggage, such as personal belongings left onboard or within the airport premises, Garuda Indonesia advises passengers to report the loss immediately to the Lost & Found Office before leaving the arrival hall. The duration for searching and recovering such items may vary, and it's recommended to contact Garuda Indonesia's customer service for specific information regarding your case.
