Are airlines responsible for lost items?
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If an item was lost or damaged while in your checked baggage, Bangkok Airways may be liable, subject to their conditions of carriage and international conventions.
How do I report a lost item on an Bangkok Airways flight?
Send a detailed description of your lost item, including the flight number, date of travel, and any relevant details, to centralbaggagetracing@bangkokair.com.
Can you recover lost items from an airplane?
Yes, we can recover lost items from a Bangkok Airways airplane. If you left the item on the plane (e.g., under your seat, in the seat pocket, or overhead bin), reach out to their baggage services team.
Existing Claim's
How much time will take to recover my lost item?
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The time required to recover a lost item from a Bangkok Airways flight can vary based on several factors, including the item's location and how promptly the loss is reported. While specific recovery times aren't guaranteed, many airlines aim to locate and return lost items within a few days. For instance, some services report that approximately 80% of lost luggage is found within 1–3 days.
How long does Bangkok Airlines search for lost items?
- Bangkok Airways does not specify an exact duration for their search efforts regarding lost items. However, general industry practices indicate that airlines typically search for lost belongings for up to 21 days from the date of the report. If the item remains unrecovered after this period, it may be considered permanently lost. To enhance the likelihood of recovering your lost item, report Promptly contact Bangkok Airways' Baggage Services immediately upon realizing the item is missing.
