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How do I report a lost item on an Azul Brazilian Airlines flight?

As soon as you realize you've lost an item, go to the service counter located in the airport's arrival area.

Can you recover lost items from an airplane?

Yes, it is possible to recover personal items left on an Azul Brazilian Airlines aircraft. The likelihood of retrieval increases if the loss is reported promptly.

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    The airline's liability for such items is generally limited. Passengers should visit the service counter in the arrival area to report the missing item. While Azul will make efforts to locate and return the item, they typically do not assume responsibility for personal belongings left onboard or in the airport.
azul brazilian airlines

How much time will take to recover my lost item?

    The time it takes to recover a lost item Within 24 to 72 hours after filing a report. If the item is found, it may take up to 30 days to be returned, depending on location and logistics.

How long does Azul Brazilian Airlines search for lost items?

  • Azul Brazilian Airlines endeavors to assist passengers in recovering lost items. If your checked luggage is missing, Azul initiates a search immediately upon reporting. If the luggage remains unfound after 5 days, they intensify the search by coordinating more closely with the involved airports and provide direct updates to the passenger.
azul brazilian airlines

The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments

File online claim

Contact information

Name : Azul Brazilian Airlines

Address : Avenida Marcos Penteado de Ulhôa Rodrigues, 939 Edifício Castelo Branco Office Park, Torre Jatobá Tamboré, Barueri, São Paulo, 06460-040, Brazil

Phone number : +55 11 4003-1118

Opening hours : (available from 6:00 AM to 12:00 AM Brasília time)

website : www.voeazul.com.br

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest