Are airlines responsible for lost items?
-
Air Astana's responsibility for lost items varies depending on whether the item was part of your checked baggage or a personal belonging left onboard.
Checked Baggage:
Liability: Air Astana's liability for lost or damaged checked baggage is governed by international conventions, such as the Montreal Convention or the Warsaw Convention, depending on the specifics of your travel. If the baggage remains unlocated after this period, passengers may file a written claim for reimbursement of expenses related to the loss.
